When you've got now despatched the cash with the exchange, quickly Call our aid group for support
The obvious way to avoid it truly is to separate your coins: be sure to make sure you did it right before arranging a transaction.
If these methods do not aid, be sure to contact our assistance at: [e-mail safeguarded] or use this link. We can get back again for you without delay.
If you wish to buy a copyright, you must have it despatched to a particular copyright wallet. Each and every coin has its personal a single. The recipient deal with is your wallet, to which your copyright is transferred following the exchange.
You fellas Rock, thanks for at last simplifying this method. This will make items some less of a challenge, and may herald more and more people to copyright Place.
For those who’re the target of theft therefore you suspect that stolen funds are actually transferred into a ChangeNOW deposit address, you should open up a support ticket and provide us with the subsequent data:
Essential! For many currencies, we use 1 deposit address for all orders and therefore need a memo for being specified to your deposit transaction. This memo is shown suitable below our deposit tackle.
Kindly Take note that we should be able to return frozen money only for each request of the Law Enforcement Authority. The ask for ought to have a clear intent to return the cash and also have the information about the transaction in issue.
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This process confirms absolutely the legality with the transaction completed by you ahead of the regulatory institutions. Thus, you validate that you will be a legislation-abiding citizen as well as point out has no reason to deal with any promises in direction of you.
Just after ChangeNOW has obtained the confirmation of you having handed the KYC procedure from SumSub, the exchange is concluded, and the exchanged resources are then despatched to the specified receiver wallet handle.
In this type of circumstance, make sure you Call our guidance crew at [electronic mail guarded]. We'll do our best to refund you inside of 24 hours. However, we must alert you that in some particularly unusual circumstances there might be no probability of obtaining the funds back.
We do everything within our ability to maintain our status for a respectable, legislation-abiding exchange company which can be Risk-free for use by any individual, be it an everyday individual who doesn’t deal with copyright Substantially or a skilled trader or miner; consequently, ChangeNOW reserves the right to use the KYC/AML treatment to certain clients, wallet addresses and select belongings.
Following the transaction is created, an handle will seem. It’s a ChangeNOW handle, and it’s wherever we hope to acquire the changenow exchange deposit from you.